Privacy Policy (GDPR Compliance)

This Privacy Policy applies to both Passenger App Global Driver Services and Driver App Global Driver Services (together, “the Apps”). By using the Apps, you agree to the practices described in this Policy.

1. Information We Collect

Personal Information: Name, phone number, email address, and payment details (for passengers).
Location Data: Real-time GPS location to provide routing, pickup, and delivery services.
Usage Data: App interactions, device type, operating system, IP address, and diagnostic data.
Driver Information: Vehicle details, driver’s license, and trip history (for drivers).

2. How We Use Your Information

To provide ride-hailing and delivery services.
To securely process payments.
To track trips and deliveries in real time.
To manage user accounts and booking history.
To provide customer support.
To comply with legal and regulatory requirements.

3. Data Sharing

We may share data:

With Service Providers (payment processors, mapping services, analytics providers).
With affiliates and business partners, only where necessary to operate the Apps.
With authorities, when required by law.

We do not sell personal data to third parties for advertising purposes.

4. User Rights (GDPR)

Under GDPR, you have the right to:

Access, correct, or delete your data.
Restrict or object to processing.
Request data portability.
Withdraw consent at any time.

Requests can be made through the in-app support function or by contacting us directly.

5. Data Retention

We keep personal data only as long as necessary to provide services and comply with legal obligations.

6. Data Transfers

Your information may be transferred and processed outside your country. We ensure appropriate safeguards are in place to protect your data under GDPR.

7. Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

8. Children’s Privacy

The Apps are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided data, please contact us and we will delete it.

9. Links to Third-Party Services

The Apps may contain links to external websites or services. We are not responsible for the privacy practices of third parties. Please review their privacy policies.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be published in the Apps, with the “Last updated” date adjusted accordingly.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By email: info@globaldriverservices.be
By website: https://globaldriverservices.be/
By phone: +32 844-46-00